COVID-19 Updates

Coronavirus (COVID-19)

UPDATED: 6th April 2021

Customer Appointment information

COVID-19 customer screening for appointments.

Have you had the recent onset of a new continuous cough?

Have you noticed a loss of, or change in, normal sense of taste or smell?

Do you have a high temperature?

If you have confirmed yes to any of the above then we are unable to see you till you are confirmed COVID-19 clear. See government guidelines on testing and isolation.

During your appointment we are COVID-19 compliant.

We have a risk assessment covering COVID-19

We will sanitise any items used before and after seeing customers.

We will keep our distance for paperwork.

Everyone working in close proximity for an extended period of time must wear a visor and a Type II face mask.

We will offer a disposable type II face mask to you to wear. For close contact services must be worn.

Hand sanitiser required by everyone before and after appointment.

We will send items to you by DPD who are offering contactless delivery at this time.

Fitting room is available for collections by appointment only, cleaned before and after use.

Please adhere to appointment time or contact us if you'll arrive at a different time. Please text/call 07547676237 when you arrive so you can be met in the front office.

We will only have one customer at a time.

Please adhere to government guidelines for accompanying persons.

We have to keep your contact details for 21 days for NHS track and trace. We keep a diary of your appointment time and duration, plus who served you. We have an NHS QR code as you enter to scan.

Customer facing staff are tested twice a week for COVID-19.

We have to advise that law enforcement officers may ask you to disperse if congregation outside is causing a nuisance/not keeping set distance. Or may ask you to remove your mask for identification purposes.